Processes are the cornerstone of IT service management. In the service management world, process definitions and their associated best practices are more often defined in relationship to ITIL®: The Information Technology Infrastructure Library®. CTES-SETC ITIL courses acre accredited by LCS and provide both beginner and advanced coverage of the theory and practice of IT service management according to ITIL®. Out ITIL Foundation course begins with key terms such as incident, problem, service and process. Our intermediate level courses provide detailed coverage of the individual processes, functions and lifecycle phases for the practitionner. Finally, the Managing Across the Lifecycle course provides advanced practitioners with the skills and knowledge that they need to maange every aspect of an ITIL implementation and to achieve the ITIL Expert accreditation. From incident management to service level management, every process and function is discussed in relation to its real-world applications and its formal definition. Most importantly, our ITIL® courses are not long memorization sessions that meander in theory. We take a practical and hands-on approach to ITIL® training because we know how important these processes are to the success of your organization. Come pass your accredited certification exam with CTES-SETC training while you learn how ITIL® can help your organization become more efficient and more productive. We offer all of our clients a complimentary needs assessment and course customization for groups of 3 or more participants. Why take the same course as everyone else. Take a training course that is specifically designed for your needs and requirements with CTES-SETC training. CTES-SETC Training offers ITIL Training classes in Ottawa, Montreal, Toronto and Quebec City.